Shipping & Returns

Processing Time

All orders are processed within 2–5 business days. Since each item is printed on demand, production begins after your order is placed. You will receive a confirmation email once your order has been shipped.

Delivery Times

Italy: 3–7 business days
Europe: 5–10 business days
United States & Canada: 7–14 business days
Rest of World: 10–21 business days

Please note that delivery times are estimates and may vary due to customs processing, local postal delays, or high-demand periods. We are not responsible for delays caused by carriers or customs.

Shipping Costs

Shipping rates are calculated at checkout based on your location and the total weight of your order. We offer flat-rate shipping options where available.

Any customs duties, taxes, or import fees imposed by your country are the responsibility of the recipient.

Returns

We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in their original packaging with all tags attached. Due to the print-on-demand nature of our products, we cannot accept returns for items that have been worn, washed, or damaged after delivery.

To initiate a return, please contact us at hello@chromeritual.com with your order number and reason for return. We will provide you with return instructions.

Refunds

Refunds will be issued to the original payment method within 5–10 business days of receiving the returned item. Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item sent, defective product).

Exchanges

We currently do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order.

Lost or Damaged Packages

If your package arrives damaged or does not arrive within 30 days of shipping, please contact us at hello@chromeritual.com and we will work with you to resolve the issue.

Contact

For any questions about shipping or returns, reach out to us at hello@chromeritual.com.